WhatsApp, Instagram, and Facebook automation is temporarily unavailable while WhatBiz completes Meta platform verification. Your store page is fully active. You can set up products, delivery zones, and payment your store link and QR code are ready to share with customers right now.
WhatBiz Documentation
Everything you need to set up and run WhatBiz. WhatsApp, Instagram, and Facebook automation plus an online storefront for Nigerian businesses.
Your store page is the fastest way to start selling. Every WhatBiz account gets a free store link and QR code at whatbizapp.com/store/yourbusiness. Customers can browse, add to cart, choose delivery or pickup, and pay via Paystack without needing WhatsApp.
1
Create your account
Sign up at whatbizapp.com/signup. No credit card required. Takes under 2 minutes.
2
Add your products
Go to Products in your dashboard. Add product name, price, image, variants, and sizes. Each product appears on your store page immediately.
3
Set up delivery zones
Go to Settings Delivery. Add the states and areas you deliver to. Set doorstep delivery fees, pickup points, and delivery time estimate.
4
Activate your store
Go to Settings Store. Toggle your store on. Your store link goes live immediately.
5
Share your store link and QR code
Download your QR code from Settings Store. Print it on flyers, packaging, and your business card. Share the link on Instagram, Facebook, and WhatsApp status.
What is WhatBiz?
WhatBiz connects an AI sales assistant to your WhatsApp Business number, Instagram account, and Facebook Page. When a customer messages you on any channel, the AI replies instantly. It handles greetings, product questions, voice notes, order collection, delivery options, payment links, and receipts automatically.
Your customers feel like they are chatting with a real person. You see everything on your dashboard and can take over any conversation at any time.
Free forever
No message limits, no card required
3 channels
WhatsApp, Instagram, and Facebook
Under 2 seconds
Average reply time
Nigerian-first
Built for Nigerian businesses
What You Need
A dedicated phone number for WhatsApp
Not your personal WhatsApp or current business number. Once connected to WhatBiz this number can no longer be used on any WhatsApp app. This is a Meta rule. Nigerian numbers do not support Coexistence. Use a new SIM from any network. It only needs to receive one SMS during setup. Your personal WhatsApp is unaffected.
A Facebook account
Used to connect through Meta Embedded Signup. You do not need a Facebook page for WhatsApp. For Instagram and Facebook Messenger you will also need a Facebook Page connected to your Instagram account.
Your products and prices
Have a list of what you sell, their prices, and any variants such as sizes and colours. You enter these during setup.
Payment setup
Either your bank name, account number, and account name for bank transfer, or your Paystack secret and public keys for automatic payment links.
Setup Guide
The full setup takes about 10 minutes.
1
Create your account
Go to whatbizapp.com and click Get Started. Enter your business name, email, and password. Confirm your email.
2
Complete onboarding
The onboarding wizard walks you through business details, products, payment, delivery zones, and connecting WhatsApp.
3
Add your products
Each product needs a name and price. You can also add a description, minimum order quantity, stock status, variants, and a product image.
4
Choose your delivery model
Pick how delivery fees work. Rider collects fee means the customer pays for products only and your rider settles the delivery fee directly. Include fee in order means you set fixed fees per delivery zone. You can change this any time in Settings.
5
Connect WhatsApp
Click Connect WhatsApp in the sidebar. A Meta popup opens. Log in with Facebook, select your business portfolio, add your phone number, and complete verification. The permanent token is saved automatically.
6
Connect Instagram and Facebook (optional)
Go to Connect Social in the sidebar. Click Connect Facebook Page and log in. Select the Page and linked Instagram account. Both channels activate immediately.
7
Go live
Your AI is now active. Message your business number from another phone to test it. Open the dashboard to watch messages and orders come in.
Live Demo
Want to feel the bot before you set anything up? Open the live demo and chat with a sample store called Zara Collections right in your browser. No sign up needed.
It uses the same menu, product browsing, order flow, and payment steps your own customers will see. Type Hi to start, or tap a suggestion.
The AI runs every customer conversation automatically. It knows your products, prices, delivery options, payment methods, and business rules.
What it handles
Greetings and enquiries
Responds to hi, hello, good morning, and any opener. Immediately asks what the customer is looking for.
Interactive menus
On WhatsApp the bot uses tappable buttons and lists for the menu, delivery options, and order confirmation, so customers can buy without typing. Instagram and Facebook get the same options as a numbered text menu.
Product questions
Answers questions about price, availability, variants, sizes, and descriptions based on your catalogue.
Pidgin and slang
Understands Nigerian pidgin, casual language, and informal phrasing. Responds naturally.
Out of stock
If a product is marked unavailable, tells the customer and suggests browsing other items.
Unknown products
If a customer asks for something not in your catalogue, says you do not carry it and offers to help them find something else.
Business hours
If you have set business hours and a customer messages outside those hours, the AI notifies them of your hours and saves the message for when you reopen.
Irrelevant messages
If a customer sends something unrelated, the AI redirects them politely to your products.
Custom instructions
In Settings, under the AI tab, you can write plain English instructions that the AI follows alongside its built-in rules. Examples: "Always respond in pidgin English", "Mention free delivery for orders above NGN 50,000", "We do not accept returns". Keep instructions specific and clear.
Voice Notes
When a customer sends a voice note on WhatsApp, WhatBiz transcribes it using Groq Whisper and passes the text to the AI. The AI replies as if the customer had typed the message. Customers never need to type.
If transcription fails due to audio quality or network issues, the AI asks the customer to type their message instead.
Voice note support is available on WhatsApp only. Instagram and Facebook do not support voice note forwarding via the API.
Image Handling
Product enquiry images
Customer sends an image with a caption. The AI reads the caption and responds. No order is created automatically from an enquiry image.
Payment screenshots (WhatsApp)
Customer sends a screenshot of their bank transfer receipt. If there is an active order awaiting payment, the image is saved as proof and the business owner is notified to verify.
No-caption images
If a customer sends an image with no caption and no active order, the AI asks them to type what they are looking for.
Order Collection
The AI collects all required information before confirming any order. It will not proceed until every field is complete. This works the same on WhatsApp, Instagram, and Facebook.
1
Product, quantity, and variant
Exact product, how many, and which size or colour. Customers can also add several items to a cart by replying with multiple numbers, for example 1 3 5.
2
Delivery details
On the rider model the bot asks for a location pin or an address. On the zone model it presents doorstep or pickup options for the matched zone.
3
Full address
Street name, area, and city. A city name alone is rejected.
4
Rider phone number
The phone number the delivery rider should call.
5
Receiver name
The full name of the person collecting the order. Generic responses like "me" or "my name" are rejected.
6
Confirmation
The bot shows a full summary with items, delivery, and total, then asks the customer to confirm with Yes or No buttons.
After the customer confirms, the bot creates the order. If you allow Pay on Delivery, the customer then chooses Pay Now or Pay on Delivery. Otherwise the bot sends your payment details automatically.
Delivery Options
WhatBiz supports two ways to handle delivery fees. You choose one in Settings under the Delivery tab.
Rider collects fee (recommended)
The customer pays for products only through WhatBiz. Your rider agrees on and collects the delivery fee directly from the customer. The bot asks the customer to share a location pin on WhatsApp, or a location link on Instagram and Facebook, so you can send the right rider. This is how most small businesses in Nigeria operate.
Include fee in order
The customer pays for products and delivery together in one payment. You set fixed fees per delivery zone, and the bot adds the matched zone fee to the order total.
On the rider model, the customer location is saved with the order so you get a View on map link in the Orders page.
Zone setup (Include fee in order)
If you use zone-based fees, set up each area you deliver to. The AI matches customer addresses to zones automatically.
Each zone has
Name and keywords
Zone name and comma-separated keywords. When a customer gives an address the AI matches it to a zone using these keywords.
Delivery type
Doorstep only, pickup only, or both. If both, the AI presents both options and waits for the customer to choose.
Doorstep fee
The fee charged for home delivery in this zone.
Pickup fee
Usually 0 for free park pickup. Can be a small fee for some zones.
Pickup points
List of motor parks or pickup locations with name and full address. The AI lists all available points for the customer to choose from.
Estimated delivery time
Same day, next day, 2 to 3 days, and so on. The AI mentions this after confirming the delivery option.
Coverage message
Set a message for when a customer is outside your coverage area. The AI uses this message exactly. Example: "We currently deliver within Abuja FCT only. We are expanding soon."
Payments
Paystack
Add your Paystack secret key in Settings under the Payment tab. When an order is confirmed, WhatBiz generates a payment link automatically and sends it to the customer on whichever channel they used. Payment confirmation is automatic. When the customer pays, the order status updates to paid and you receive a push notification.
Payment confirmation is reliable. WhatBiz confirms a Paystack payment through three independent paths: the customer returning from the payment page, a Paystack webhook, and a safety-net check that polls Paystack for any payment that slipped through. The customer is notified exactly once, no matter which path confirms it.
Bank Transfer
Add your bank name, account number, and account name. When an order is confirmed, the AI sends your account details with a full breakdown showing items, delivery fee, and total. The customer pays and sends a screenshot. You verify in the Orders page and click Confirm Payment.
Pay on Delivery
Turn on Allow Pay on Delivery in Settings to offer it alongside your online or bank method. When it is on, the customer chooses Pay Now or Pay on Delivery at checkout. Pay-on-delivery orders skip the payment link and land straight in your Orders queue to prepare and dispatch, with a reminder of how much to collect on arrival.
The payment confirmation message to the customer shows the exact breakdown: items amount plus delivery fee equals total. Not just a single number.
Receipts
After a payment is confirmed, WhatBiz automatically generates a clean receipt image and sends it to the customer on WhatsApp (Instagram and Facebook receive a text receipt). It includes your business name, the order details, and the total paid.
You control the receipt in Settings under the Receipt tab. You can turn it on or off, add your logo, set the business name shown, and write a thank-you message. The Orders page shows when a receipt was sent.
Customer-confirmed delivery
When you dispatch a rider, the customer gets the rider's number plus an Order Received button (Reply RECEIVED on Instagram and Facebook). When they tap it, the order is marked delivered, they get a thank-you message, and it updates on your dashboard. You can still mark it delivered yourself if they do not tap it.
Instagram DMs
WhatBiz connects to your Instagram Business account and handles incoming DMs using the same AI bot as WhatsApp. Customers who message your Instagram account get instant replies, can browse products, place orders, and receive payment links.
How to connect
1
Go to Connect Social
Click Connect Social in your dashboard sidebar.
2
Click Connect Facebook Page
A Facebook login popup opens. Log in and grant the required permissions.
3
Select your Page and Instagram account
Choose the Facebook Page that is linked to your Instagram Business account. WhatBiz connects both automatically.
4
Done
Both Instagram DMs and Facebook Messenger are now active. Test by sending a DM to your Instagram account from another account.
Your Instagram account must be a Business or Creator account and must be linked to a Facebook Page. Personal Instagram accounts cannot connect to the Messaging API.
Account mode
In Connect Social, you can set your Instagram to Business mode or Creator mode. Business mode runs the full sales bot. Creator mode sends a single welcome reply and notifies you to respond manually.
Facebook Messenger
When you connect your Facebook Page, WhatBiz also handles Messenger conversations from that Page. Customers who message your Page on Facebook get the same full bot experience as WhatsApp and Instagram.
All three channels, WhatsApp, Instagram, and Facebook, appear together in your WhatBiz Inbox. You can reply to any conversation from one place regardless of which channel the customer used.
The Messenger bot uses the same product catalogue, delivery zones, payment setup, and AI instructions as your WhatsApp bot. No extra configuration needed.
Telegram Bot
Telegram works exactly like WhatsApp: your customers browse products, add to cart, place orders, choose delivery, pay, and get answers from the AI, all with tappable buttons. The difference is it goes live instantly with no platform approval, and each business uses its own bot.
How to connect
1
Create your bot
Open Telegram, message @BotFather, send /newbot, and pick a name and username. BotFather gives you a bot token.
2
Paste the token
In your dashboard go to Connect Social, find Telegram, paste the token, and tap Connect.
3
Share your bot
Your bot link looks like t.me/yourbotname. Share it anywhere. Customers tap Start and the full store menu opens.
The Telegram bot uses the same catalogue, delivery zones, payment setup, and AI as every other channel. Connect it in seconds, no Meta verification required.
TikTok DM Automation
WhatBiz is an approved TikTok Business Messaging developer. Connect your TikTok Business account and your assistant answers your TikTok DMs automatically: it shares your products and prices, answers questions, and guides customers to order, using the same catalogue and AI as WhatsApp and Telegram. You can also reply personally from your WhatBiz Inbox.
How to connect
1
Use a TikTok Business account
Your TikTok account must be a Business account (switch in TikTok under Settings, Account, Switch to Business Account). Personal accounts cannot use messaging automation.
2
Open your DMs to everyone FIRST
In the TikTok app go to Settings and privacy, Privacy, Direct messages, and set who can message you to Everyone. Do this BEFORE connecting. If it is not set to Everyone when you connect, TikTok holds new DMs as message requests and sends nothing to your assistant until you manually accept each one in the app. If you already connected, set it to Everyone, accept any pending message requests, then disconnect and connect again.
3
Connect in Channels
In your dashboard go to Channels, find TikTok, and tap Connect TikTok. Approve WhatBiz on the TikTok page that opens.
4
Test it
Use the Test Connection button, then send your account a DM from another TikTok account. The assistant should reply within seconds.
Rules and regional availability
1
Customers message first
TikTok does not allow comment-to-DM triggers in Nigeria: the bot cannot DM someone because they commented on your video. Customers start the conversation by tapping the message button on your profile, your link, or your QR code. Put "Send us a DM to order" in your captions and bio.
2
Replies only, within 48 hours
TikTok only allows replies to customers who message first, within 48 hours of their last message, and at most 10 messages until they reply again. WhatBiz enforces all of this automatically (it stops safely before the limits) so your account never gets locked. Promotional broadcasts are not possible on TikTok.
3
Text only in Nigeria
TikTok blocks sending images, videos, and voice notes through the API for accounts in Nigeria. Your assistant answers with clear text: product names, prices, and your store link, where customers see all photos and pay. Buttons appear as numbered text options.
4
Regional availability
TikTok DM automation works for Business accounts signed up in Nigeria and most of the world. It is not yet available for Business accounts signed up in the United States, the United Kingdom, the European Economic Area, or Switzerland (a TikTok platform restriction). Messages from TikTok users in the UK and EU may also not be delivered to the API.
5
Daily conversation limits
TikTok caps how many different customer conversations a business account can hold per day (roughly 100 to 200). If you get more DMs than that in one day, the extra customers see your reply the next day. Very few stores hit this.
TikTok DMs use the same products, delivery zones, and AI as your other channels. Customers who want to pay online are guided to your store link, where checkout and payment work exactly as on the web storefront.
AI Assistant
Every WhatBiz bot includes an AI assistant that answers customer questions in plain language and Nigerian pidgin, 24/7. It knows your products, prices, delivery options, and the business details you set, and only hands a conversation to you when it needs a human.
The same AI works across WhatsApp, Telegram, TikTok, and your store page. You shape its answers in Settings under Business Context for AI.
Comment Triggers
Comment Triggers let you automatically DM a customer when they comment a specific keyword on your Instagram or Facebook post. This turns post engagement directly into sales conversations.
How it works
1
Set a keyword
For example: PRICE, AVAILABLE, ORDER, or SEND. When a customer comments that word on any of your posts, the trigger activates.
2
Public reply
The bot posts a public reply to the comment, for example "Sent to your DMs!" so other viewers see the interaction.
3
DM the customer
The bot sends the customer a direct message with whatever text you configured, for example your price list or a link to order.
Setting up triggers
Go to Triggers in the sidebar. Click Add Trigger, choose the channel (Instagram or Facebook), enter the keyword, write the public reply and the DM message, then save and activate. You can have multiple triggers active at the same time for different keywords.
Inbox
The Inbox shows all customer conversations in real time across WhatsApp, Instagram, and Facebook. Each conversation shows the full message history with clear labels for AI messages and your manual replies. A channel badge shows which platform the customer is on.
AI toggle
Each conversation has an AI Active or AI Paused toggle. When you send a manual message, AI pauses automatically for 30 minutes then resumes if the customer messages again.
Manual replies
Type in the input box and press Enter or tap Send. Your message goes out via the correct channel immediately.
Resume AI
Click the toggle to resume AI for that customer. The AI picks up from where it left off.
Auto-resume
If you manually replied more than 30 minutes ago and the customer sends a new message, AI resumes automatically without you needing to click anything.
Customer context
When you open a chat, a strip shows who you are dealing with: a VIP badge for past buyers, their order count, total spent, and last order status.
Quick replies
Tap a ready-made reply (payment received, on the way, share your address, and more) to drop it into the box and edit before sending.
Broadcast Messaging
Send a message to all your customers or a selected group at once. Broadcasts go as direct messages on each customer's original channel, not as status updates.
Select recipients
Filter by all customers, active in the last 24 hours, those who have ordered before, or those who have never ordered. Select individual customers or select all at once. WhatBiz warns you if a recipient last messaged over 24 hours ago, since WhatsApp may not deliver a free-form message to them.
Text and image messages
Type your message or switch to Image mode to attach a photo with an optional caption.
Multi-channel
WhatsApp customers receive the broadcast on WhatsApp. Instagram customers receive it on Instagram DM. Facebook customers receive it on Messenger. All from one send action.
Progress tracking
A live progress bar shows how many have been sent and how many failed as the broadcast runs.
Only message customers who have previously interacted with your business. Sending unsolicited messages to numbers or accounts that have never contacted you may get your account flagged by Meta.
Customer Database
Every customer who messages you is saved automatically with their name, phone number or social ID, channel, and last seen date. The Customers page shows your full customer list with search and CSV export.
It also tracks how much each customer has spent and segments them so you know who to focus on: Buyers, Repeat customers, and Dormant customers who have gone quiet. Repeat buyers get a VIP badge, and dormant buyers get a Win back badge so you can re-engage them.
Analytics
The Analytics page shows message volume, order volume, and revenue over 7, 14, or 30 days, with clear date labels and an order-status breakdown that includes pay-on-delivery. Revenue counts paid orders. See your busiest days and track growth at a glance.
Your dashboard also shows live business signals the moment you log in: how many chats need a reply, active carts in progress, what customers are asking for most, and a simple split of how many conversations the AI resolved versus how many needed you.
Products
Add and manage your product catalogue in the Products page or under Settings in the Products tab.
Each product supports: name, price, unit type (per piece, kg, yard, litre, set, dozen, pair, box, bottle, pack, bag), minimum order quantity, description, variants (sizes and colours), stock status (available or out of stock), and an optional product image.
You can search, sort, duplicate a product, flip its in-stock status in one tap, and import products from CSV. The Share button copies a ready-to-send product blurb (name, price, options, description) so you can paste it straight to a customer in chat.
Product images are sent to customers on WhatsApp when they select a product. Instagram and Facebook do not support image sending via the DM API without Advanced Access approval.
Business Settings
Business tab
Business name, currency, default delivery time, business type, shop address, business hours, and a description of your business. The AI uses all of this to answer customer questions accurately.
Delivery tab
Choose your delivery model (rider collects fee, or include fee per zone). For the rider model you can save your dispatch location. For the zone model you set up zones with area coverage, fees, pickup points, and an out-of-coverage message.
Payment tab
Payment method (Paystack or bank transfer), Paystack API keys, bank account details, and the Allow Pay on Delivery toggle that lets customers choose to pay on delivery at checkout.
Receipt tab
Turn the automatic receipt on or off, add your logo, set the business name shown on the receipt, and write a thank-you message.
WhatsApp tab
Connected number status and WhatsApp direct link generator with copy button.
Social tab
Connected Instagram and Facebook status, account mode (business bot or creator mode), and disconnect options.
AI tab
Custom instructions for the AI. Plain English. The AI follows these alongside its built-in rules.
Account tab
Email notifications, notification email, active session management, data deletion request, and account deletion.
Security
Webhook signature verification
Every message from Meta is verified using HMAC-SHA256 signature before processing. Invalid signatures are rejected immediately.
Rate limiting
20 messages per minute per customer phone number or social ID. 120 requests per minute per IP address.
Deduplication
Each incoming message ID is checked against a recent seen list. Duplicate deliveries from Meta are silently ignored.
Session timeout
Dashboard sessions expire after inactivity. You can sign out all other devices from Account settings.
Permanent WhatsApp token
Uses a Meta System User permanent token so your WhatsApp connection never expires or breaks overnight.
Permanent page tokens for social
When you connect Instagram or Facebook, WhatBiz exchanges the short-lived login token for a permanent page access token. This is done server-side using your Meta App Secret and is never exposed to the browser.
Outbound content filtering
Before any message leaves WhatBiz, it is screened for high-risk content such as financial scams, phishing for OTP or bank details, crypto and airdrop spam, and other patterns that get WhatsApp numbers banned. Flagged messages are blocked with a clear reason so you can edit and resend.
Send-rate protection
WhatBiz limits how fast messages can be sent from your account and spaces out broadcasts automatically. This stops accidental or scripted mass-blasting, which is the main trigger for Meta spam blocks.
These protections run automatically to keep your WhatsApp number and social accounts in good standing with Meta. You do not need to configure anything. Always message people who have contacted you first, and keep messages relevant to your business.
Pricing
The WhatBiz plan
NGN 0, free
Up to 50 products (3 photos each), 2,000 bot replies a month, 200 broadcast messages a month, and 1 staff member. Orders, checkout, payments, delivery, coupons and your store page are never limited. Allowances reset on the 1st of each month.
There is one plan and it is free. No card is required and nothing expires. When a monthly allowance runs out, your store keeps working: customers can still browse, order and pay - the bot simply hands conversations to your Inbox until the allowance resets.
What does WhatBiz cost with Meta?
AI reply conversations are free. Meta does not charge when a customer messages you first and the AI replies within 24 hours. Broadcast messages sent proactively to customers who have not messaged you first are charged by Meta at their standard rates for Nigeria, which are among the lowest globally. WhatBiz does not add any markup to Meta charges.
WhatBiz Storefront
Every WhatBiz account includes an online store your customers can visit and buy from directly. No WhatsApp, no app downloads customers just open a link in any browser, browse your products, and place an order. The store is free, fully customisable, and goes live the moment you activate it from Settings.
Your store URL is whatbizapp.com/store/{your-slug} where your-slug is the handle you choose in Settings. Example: whatbizapp.com/store/zara-collections.
Public link
No login required for customers
Product grid
Images, variants, sizes, discounts
Cart with localStorage
Cart survives page refresh
Delivery zones
Doorstep or park pickup per zone
Paystack or bank transfer
Payment at checkout
Email updates
Received, dispatched, delivered
Setting Up Your Store
1
Create your store slug
Go to Settings and find the Store section. Choose a short, memorable URL handle for your store. Example: zara-collections. This becomes part of your public store URL.
2
Write a store description
Add a short description that appears at the top of your store. Tell customers what you sell and where you deliver.
3
Add products
Go to the Products page and add your products with images, prices, variants (colours/options), and sizes. Products with images and clear names perform best.
4
Set delivery zones
In Settings under Delivery, add the states you deliver to and select doorstep, park pickup, or both for each state. The checkout will adapt based on what you configure.
5
Set payment method
In Settings, choose Paystack (requires your secret key) or Bank Transfer (provide your bank name, account number, and account name). Both work on the storefront.
6
Activate the store
Toggle the Store Active switch in Settings. Your store is now live. Share the link with customers, add it to your Instagram bio, and include it in your WhatsApp status.
Delivery Zones on Your Store
The checkout adapts based on what you have configured in Delivery Settings.
No zones configured
Customers see a plain address field. Delivery fee is confirmed by the rider after the order is placed.
Doorstep only
Customers select their state from your configured list, then choose an area and enter their street address.
Park pickup only
Customers see a list of all motor parks you have added. They select the park they want to collect from.
Both doorstep and pickup
Customers first choose between Doorstep Delivery and Self Pickup, then see the relevant options for their choice.
The rider calls the customer to confirm the delivery fee. Fees are never shown upfront on the storefront. Only the product subtotal is shown at checkout.
Storefront Payments
Two payment methods are supported on the storefront. Configure your preferred method in Settings before activating your store.
Paystack
Customer is redirected to Paystack to pay by card, bank transfer, USSD, or mobile money. WhatBiz verifies the payment automatically via webhook. The customer gets a payment confirmation email and the order is updated instantly. Requires your Paystack Live Secret Key in Settings.
Bank Transfer
After placing the order, the customer sees your bank account details with a tap-to-copy account number. They transfer and send you the receipt on WhatsApp. You confirm manually from the Orders page. No Paystack account required.
Storefront Orders
Storefront orders appear in your Orders dashboard alongside WhatsApp, Instagram, and Facebook orders. They are tagged with an orange Store badge so you can tell them apart.
Order received
Customer gets an email immediately after placing the order. The email includes the order reference, items, and either bank details or a payment confirmation.
Mark dispatched
When you assign a rider and click Mark Dispatched, the customer gets an email notifying them their order is on the way.
Mark delivered
When you confirm delivery, the customer gets a final email. They can contact you directly if there is any issue.
Order reference page
After checkout, the customer lands on /store/order/{id} which shows their order status in real time. They can bookmark this page.
The storefront requires certain database columns to be present. If you are self-hosting, run storefront.sql from the repo once to add the required columns to business_settings and orders tables.
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Comment Triggers
Comment Triggers let you automatically DM a customer when they comment a specific keyword on your Instagram or Facebook post. This turns post engagement directly into sales conversations.
How it works
Setting up triggers
Go to Triggers in the sidebar. Click Add Trigger, choose the channel (Instagram or Facebook), enter the keyword, write the public reply and the DM message, then save and activate. You can have multiple triggers active at the same time for different keywords.